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Which line?
We start in the flat where the water appears. Depending on whether the signs point to the pressurised clean-water line or to a wastewater drain, we move on to the plumbing upstairs. A pressure test and acoustic listening can be used on the clean-water line and a camera on the drain side; the technician chooses the method, and not every tool is used on every job.
A job in Esenyurt
The water came from next door, not from upstairs
Water was dripping continuously from the ceiling of a second-floor flat; at first this pointed to the pressurised clean-water line.
In the third-floor flat, acoustic listening gave no clear leak sound. We pressure-tested the hot and cold lines separately and saw no drop. In the wastewater sections we could film, there was no fault that explained the leak either.
We told the customer we had found nothing in their flat pointing to a leak and asked whether the neighbour’s bathroom was behind theirs. The two bathrooms were back to back.
After being told that checking each separate flat is a separate inspection, the neighbours agreed. The pressure test on their hot-water line showed a clear drop on the gauge; with acoustic listening we found the leak behind the bathroom mixer.
Our quote for a repair including closing the opening was accepted; we reached the line by controlled breaking, made the repair and closed the opening.
- Done In the first flat, acoustic listening, a pressure test on both lines and the drain camera; in the neighbouring flat, a separate inspection and a repair including closing.
- With the customer Both flats were told in advance that the neighbouring flat’s inspection was separate and separately charged.
Another flat, another line
If we find nothing in the flat we inspected and water keeps coming, the source may be another flat, next door or above. Checking each separate flat’s plumbing is a separate inspection and is charged separately. Before moving to another flat we explain this to both sides and wait for that flat’s agreement.
Especially with widespread damp on the lowest floor, if the flat’s plumbing shows nothing, underground water lines outside the building are also considered. If the signs point to a line belonging to a public utility, we refer you to that utility.
Looking at where the pipes run and how neighbouring flats are laid out, not only at the spot where water appears, can avoid unnecessary breaking.
A job in Avcılar Mustafa Kemal Paşa
We referred the customer to İSKİ for a water-line inspection
In our customer’s flat on the lowest floor of the building, many walls had darkened, yellowed and peeling paint, and most of the parquet had soaked up water and swollen.
Damp like this on the lowest floor can come from the flat’s own plumbing or from underground water lines outside the building. We first checked the flat’s drains; there was no crack or break that explained the damp. Then we checked the hot and cold water lines separately; neither showed signs of a leak.
We told the customer that the neighbouring building’s clean-water plumbing was a less likely possibility and the İSKİ line running past the building entrance the strongest one, referred them to İSKİ and asked them to let us know after the inspection.
About a day later the customer told us İSKİ crews had found a burst in the line in front of the building entrance. No unnecessary breaking or repair was done in the flat.
- Done Checks of the drains, then of the hot and cold water lines separately; assessment of outside sources and referral to İSKİ.
- With the customer The checks made and the possibilities were explained to the customer.
- Limit About a day later, the customer told us that İSKİ crews had found the burst. We checked the flat’s plumbing and referred the customer to İSKİ.
After detection
We explain where the leak is and what repair is needed, and give a separate repair quote. In the Esenyurt job the neighbours accepted a repair that included closing the opening; we reached the hot-water line by controlled breaking at the located spot and closed the opening after the repair.
Relevant fee conditions
Daytime detection starts at 3,000 TL for a standard apartment. If our inspection finds no leak in that apartment, the full investigation fee still applies.
If proper inspection conditions are available and we establish that a leak exists but cannot locate it, we do not charge for that detection. If lack of access or another obstacle outside our control prevents completion, the full detection fee applies.
We explain the separate fee before testing another apartment. If tests after the first repair reveal a second leak in the same apartment during the same visit, we do not charge another detection fee; repair costs remain separate. An unrelated new leak at a later visit is a new service.
Daytime prices apply from 06:00 to 00:00. From 00:00 to 06:00, a 50% surcharge applies to the daytime price. Daytime prices also apply during daytime hours on weekends and public holidays.
How the investigation fee applies
Daytime detection starts at 3,000 TL for a standard apartment. If our inspection finds no leak in that apartment, the full investigation fee still applies.
If proper inspection conditions are available and we establish that a leak exists but cannot locate it, we do not charge for that detection. If lack of access or another obstacle outside our control prevents completion, the full detection fee applies.
We explain the separate fee before testing another apartment. If tests after the first repair reveal a second leak in the same apartment during the same visit, we do not charge another detection fee; repair costs remain separate. An unrelated new leak at a later visit is a new service.
Common questions
Is the neighbouring flat’s inspection charged too?
Yes. Checking each separate flat’s plumbing is a separate inspection and is charged separately. Before moving to another flat we explain this and get that flat’s agreement.
Does a ceiling stain show the exact pipe location?
Water can travel through the building. We assess the stain together with the relevant plumbing above it and choose tests according to the findings. Dampness alone does not prove an active pipe leak.
Is the inspection free if no leak is found?
Finding no leak in the inspected apartment does not remove the fee. If proper conditions are available and we establish a leak but cannot locate it, there is no charge for that detection. The full fee applies if lack of access prevents completion.
Does detection include the repair?
Detection and repairs are separate jobs. Daytime detection for a standard apartment starts at 3,000 TL. We discuss repair materials, labor and any surface reinstatement separately.
Related services
Tell us when you call
Gider Aç Tesisat: 0542 151 44 42. You can discuss a suitable service time, the likely scope based on your symptoms, and how charges apply with our Avcılar-based crew by phone.
- Which drains are affected: only one or several; whether the toilet is involved.
- Whether water drains slowly or backs up; whether water comes up in one drain when another is used.
- How long the problem has lasted and whether the drain was cleared before; any opener products used.
- District, full address and floor; access to the flat below or common areas if needed.